We strive to ensure prompt and reliable delivery of all orders. Please review the following details regarding our delivery process:

1. Shipping Terms

All prices listed on our website are based on Ex-Works (EXW) from either China or Australia. This means that the buyer is responsible for all shipping, insurance, and customs costs after the products leave our designated facilities.

2. Delivery Time

Delivery times vary depending on the destination and shipping method. Once your order is processed and dispatched, we will provide tracking information to help you monitor your shipment.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. These costs are the responsibility of the buyer and will be communicated during the checkout process or upon request.

4. Customs and Duties

The buyer is responsible for any customs duties, taxes, or import fees that may apply in the destination country.

5. Damaged or Lost Goods

We take care in packaging products to prevent damage during transit. However, if your shipment arrives damaged or is lost, please contact us immediately so we can assist with claims or replacements.